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Bella's Door Creations Help Centre
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How are your products shipped?Bella's Door Creations ships via Canada Post. Should you wish to have your creation sent with a courier, please contact us to discuss details.
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How do I order a custom creation?To place your order, contact us directly and we will work with you to ensure we are creating your vision! A deposit of $50 is required for each custom order.
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How long do custom orders take?Most custom orders are completed and ready to ship within a week. Delays may happen though, such as ordering specific materials, at which point orders may take up to three weeks.
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How much do you charge for shipping?Shipping will depend on the size of your order. All rates are set by Canada Post and will be determined when your order is placed.
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Do you have local pick-up?Yes, local pick-up for those in Calgary, AB is available. Please indicate that in your shipping options.
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What is your return policy?All sales are final. Should you have any concerns or questions regarding your Bella's Door Creations item, please contact us so that we may help you out with it.
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Can I place an order and have it shipped as a gift?Yes, of course. Please indicate when ordering if it is a gift.
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Do you sell gift cards?Gift cards are not available at this time.
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How big are the wreaths and the swags?Wreath sizes vary, with the bases ranging from 14 to 24 inches. Swags vary in size as well, and can be up to 40 inches.
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What are Bella's Door Creations products made from?The bases for wreaths are grapevine, lariat rope or faux evergreen. The flowers and greenery are faux- either silk or artificial materials. All ribbons used are high end.
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How do I store my wreath/swag?When storing your wreaths/swag between seasons, they should be stored away from extreme cold and heat and in a dry location. Hanging during storage will prevent damage, and having them covered will prevent dust and moisture collecting. We store our wreaths and swag hanging in our basement, covered in clear plastic.
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